Your Peace of Mind is Our Priority

Booking a tour halfway across the world requires trust. At Sukhojai, we want you to feel completely safe and confident when planning your trip to Sukhothai. We are a fully registered local Thai business, and we partner with the world's leading travel technology platforms to ensure your data and payments are protected at a bank level.


Fully Licensed & Legally Registered in Thailand

We are not just casual guides; we are a legally recognized tour operator compliant with the strict regulations of the Thai government.

  • Tourism Authority of Thailand (TAT) License:  We hold an official Inbound Tour Operator License issued by the Department of Tourism.

  [License No. 24/01224 as Sukhojai Travel,  click here to check our valid license]

  • Certified and licensed tour guides:  Our knowledge of Sukhothai is backed by professional certifications, ensuring you receive accurate, high-quality historical interpretation, not just a standard walk-through.


100% Secure, Global Payment Processing

To guarantee the safety of your financial information, we do not process or store your credit card details on our own servers.

  • Powered by Bokun (A TripAdvisor Company):  Our live reservation system is powered by Bokun, an industry-leading booking software owned by TripAdvisor. This ensures our calendar and booking process meet the highest global standards for reliability.
  • Encrypted Transactions:  When you enter your payment details, the transaction is processed through a globally recognized, secure payment gateway (such as Stripe/PayPal/etc.). Your connection is protected by SSL encryption, meaning your sensitive data is completely secure from start to finish.
  • Instant Confirmation:  Because our system is automated, your payment is processed instantly, and you will receive a secure digital ticket and receipt directly to your email inbox the moment you book.


Direct Support from Real People

While we use world-class technology to secure your booking, our customer service is 100% local and personal. If you ever have a question about your booking, need to change a date, or simply want to confirm details, you aren't talking to an overseas call center. You are talking directly to us here in Sukhothai.


To ensure we can continue offering highly personalized journeys through Sukhothai's history, we kindly ask that you review our cancellation policy before completing your secure checkout.


Standard Cancellation Policy

  • 15 Days or More Before Departure:  100% full refund.
  • 8 to 14 Days Before Departure:  50% refund.
  • 7 Days or Less Before Departure (or No-Shows):  No refund


Weather & Safety Guarantee Your safety and experience are our top priority. If Sukhojai Travel must cancel a tour due to severe weather or unsafe conditions, you will immediately be offered a 100% full refund or the option to reschedule.


Refund Protection (Optional)  During checkout, you will see an option to upgrade your booking with "Enhanced Refund Terms." If you purchase this third-party protection, you can receive a full refund even within the 14-day window if you must cancel due to a covered emergency (such as illness or severe flight disruptions).